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Acne Studios shipping terms

United Kingdom

Free shipping

Acne Studios offers free standard delivery on orders above 150 Gbp. Please note that free shipping will be applied to your order at checkout.

Destination: United Kingdom

Service Estimated delivery Cost
UPS Express 2—3 days 10 Gbp
     

Kindly note that delivery to rural addresses can result in longer delivery times.

All orders are shipped with UPS and requires a signature upon delivery. UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

Taxes and duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

Important information

All orders are fully traceable through our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or stock availability. We are unable to deliver to post office boxes.

First-Time Order Policy

For security purposes, Acne Studios reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order

Insurance

Acne Studios insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Acne Studios.

 

Returns and exchanges

Acne Studios has a 14 days return policy. In order to create a pleasant shopping experience, Acne Studios has an easy return procedure. When using our free return service, you will be refunded in the event of theft or loss during delivery to our warehouse. Acne Studios will issue a full refund including the shipping cost from us to the customer; with exception from if Express shipping has been used.

To return or exchange items, you must request a return authorization by logging into your account on acnestudios.com. Then, use the enclosed pre-paid shipping label to send any items back to us, and find instructions below.

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