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Claire's shipping terms

United Kingdom



Claire's is pleased to offer their returns policy in addition to their statutory rights.
They will be happy to refund your purchase. All they ask is that you return your purchase together with your order summary within 28 days, either in-store or by post.
They reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.
Refunds will be made using the original payment method except for orders purchased online via PayPal which, at this time, cannot be returned to stores for a refund and can only be returned by post.
Depending on how fast your postman is, it can take up to 10 days for your returned parcel to reach them. Once they have received your parcel they will refund your order as quickly as they can. Payment will be refunded within 14 days, of satisfactory receipt of your returned items . (Please note that refund times are dictated by your card issuer and are outside our control).
No refund or exchange is given on gift cards.
For items purchased in multi buy offers such as 3 for 2, buy one get one 50% off, etc, you must return all items purchased under the offer for a full refund as they will not refund on part purchase.
In interests of hygiene and for your protection they do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewellery sets containing earrings or real body jewellery unless the items are of unsatisfactory quality or unfit for purpose.

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