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H&M shipping terms

United Kingdom

Delivery:

You can choose between our Standard Delivery or Next Day Delivery:

 

Standard delivery (£3.99/Free over £50):
We will deliver your purchase within 2-3 days after receiving your order confirmation. We will deliver 7 days a week, except Bank Holidays. Standard delivery is free for orders over £50. During high season and Sale, delivery might take a little longer.

 

Next day delivery (£5.99):
We also offer a next day delivery for orders placed before 9 pm. Your parcel will be delivered the next day before 8 pm. We will deliver to residential addresses 7 days a week, except Bank Holidays and to Parcel Shop on working days (no delivery on Sundays and Bank Holidays). Orders placed after 9 pm will be delivered within 2 days. During high season and Sale, Next day delivery might be unavailable.

 

Pick-up in store is FREE for orders of £20 and over, or £3.99 if you spend less.

 

Select Pick-up in store in the checkout. You will get confirmation messages both by text message and email. 

 

Your parcel will arrive to the selected store within 2-3 days, Monday-Saturday.

 

You have 7 days to collect your parcel from the date it arrives to the H&M store, Just remember to bring your ID and your Pick-up code as we are not able to hand over your parcel without it.  

 

You can identify yourself with:

 

 

If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID. 

After 7 days, any uncollected parcels will be returned to our warehouse, and you will be notified by email. You will also receive a return confirmation when the parcel reaches our warehouse and your refund will be processed.

 

Returns:

You always have the right to withdraw from your order within 28 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. All our parcels contain a return form to use when you send items back. Fill in the return form using the code that best explains the reason for your return, and place this, together with the item(s) you wish to return in the parcel your order arrived in.

 

To return, just choose one of the four free and flexible return options below:

 

Free return via Hermes courier – Free return via Hermes courier

 

You can easily arrange for a Hermes courier to pick up your return yourself via the Hermes portal. When clicking on the link you will be redirected to right page immediately, and you just need to enter your order reference number and select the date for the pick up.

 

Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note

 

You can also arrange for a Hermes courier to pick up your return using their contact information provided on the yellow sticker attached to the parcel, or contact H&M Customer Service on 0344 736 9000 (Calls from a UK landline will be at the basic national rate, mobiles may vary).

 

Free via Hermes Parcel shop

 

Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient Parcel shop of your choice.

 

Free via Royal Mail (Post office)

 

Attach the Royal Mail return label, found in the parcel or you can print a free return address label via Royal Mail, and take your return parcel to the nearest Post Office. Please remember to get proof of postage.

 

Return in store

 

You are always welcome to return items to any H&M store in the UK, excluding H&M outlet stores. Just bring the Delivery note with the barcode along with the item(s) you wish to return to the store.

 

Purchases paid completely by card will be refunded as original payment method. If you have paid using any other payment method (Paypal, gift cards, credit options etc) or a combination of payment methods we will refund you by a merchandise card. The merchandise card can be used in all H&M stores across the UK and at hm.com.

 

The store will not be able to refund any charges such as the delivery fee.

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