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Missguided shipping terms

United Kingdom

Shipping:

UK & International

Returns

If you wanna return, then make sure it's within 14 days and that...

  • the items are unworn and unwashed
  • if it's shoes, the items haven't been worn and show no signs of it
  • the items all still have the Missguided tags attached
  • there are no make up stains

It's super easy and it's free! So long as you use one of our free options detailed on your delivery note, *excludes Channel Islands.

Step 1: Returns must be made within 14 days of receipt. To return your unwanted item(s), please mark which you would like to return using the reason codes provided. Lost your returns note, print a new one here.

Step 2: Return your item(s) in the original packaging, with the tags still attached. We're unable to accept returns for any pierced jewellery, cosmetics, perfume where the cellophane packaging has been removed or any underwear or swimwear where the hygiene seal has been removed.

Step 3: Use one of our free, trackable returns labels to the right of your delivery note. Or, to arrange your own return, visit missguided.co.uk/returns – If using your own returns method, it's payable by you so we won't reimburse the cost but we may deduct from your refund if we've incurred a returns fee from your carrier. You can print the returns address here.

Oh, and don't forget to keep proof of postage or tracking number - we'll need this if there are issues with your return.

HERMES - DROP OFF

  • You will receive a pre-printed returns label with your order
  • This method is free
  • If you have misplaced your returns label, you can print another here
  • Take your parcel to your local Hermes parcel shop
  • Obtain a certificate of postage from the store
  • You can track your return back to us here

HERMES - COLLECTION

  • Arrange a collection up to 7 days in advance between monday and saturday
  • You can book your collection here
  • This method is free
  • Obtain a certificate of postage
  • You can track your return back to us here

ASDA TOYOU

  • You will receive a pre-printed returns label with your order
  • This method is free
  • If you have misplaced your returns label, you can print another here
  • Go to the toyou click & collect returns kiosk at your most convenient ASDA Store – enter your order details and print your label (if you haven't already)
  • Place in the returns bin or hand to a store colleague
  • You can track your return back to us here

DODDLE

  • You will receive a pre-printed returns label with your order
  • This method is free
  • If you have misplaced your returns label, you can book a return here
  • Simply take your parcel to your local Doddle Store and their lovely staff will do the rest
  • Obtain a certificate of postage from the store
  • You can track your return back to us here

Not got a printer? Don't worry, you can sort this in-store with asda toyou and doddle.

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