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Stella McCartney shipping terms

United Kingdom

Shipping & Delivery

Holidays Calendar

January 1st (New Years Day)
April 2nd (Easter Monday)
May 1st (Labour Day)
May 8th (VE Day)
May 10th (Ascension Day)
May 21st (Whit Monday)
July 14th (Bastille Day)
August 15th (Assumption Day)
November 1st (All Saints Day)
November 11st (Armistice Day)
December 25th (Christmas Day)

Where do you ship my order from?

They ship all orders from their warehouse in Bologna (Italy).

Where is my order?

You can check the status of your order and track its delivery by entering the Order Number in the Follow your Order page.

If you are a registered user, you can find all information related to the order in your My Account. If you do not have an account you can register here to enjoy exclusive services.

Am I able to choose a delivery date or hour?

Unfortunately, it is not possible to choose a specific date and time. You can try to contact the UPS (www.ups.com) directly to organise a possible delivery date.

Shipping Restrictions

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.

Shipping Times and Costs

You can find detailed shipping times and costs in every product page and at checkout.

When pre-ordering, the number of days for shipping will be calculated at the time the items become available in the warehouse.
Their delivery costs are flat and there are no extra costs at delivery.
UPS is their courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from their Italian warehouse.

Their courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to their warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address. Please contact Customer Service should you have any questions about your order.

Their warehouse is closed for these Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and they are unable to expedite or delay shipping times.

What should I do if my order has not been delivered yet?

If your order has not been delivered within the estimated period, they suggest that you:

  • check the order status in the My Order section for registered users; or by entering the Order Number in the Follow your Order page
  • check that the address indicated for the delivery is correct
  • in the case of a missed delivery, contact the UPS (www.ups.com).

For further assistance, contact them: they are happy to help.

 

Return Policy

You can return any item purchased on Stella McCartney within 14 days of the delivery date. Here’s how:

  • Fill out the Return Form
  • Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise they will be unable to accept your return and issue a refund.
  • Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to their warehouse in Italy.
  • Contact UPS (902-888 820) to arrange the pick-up of your package wherever you wish.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Alternatively, you can return your order in store.

To return a product in the fragrance category, contact them for return instructions.
It is not possible to return fragrances that have been opened or used.

For further information on the conditions for exercising your right to return, please see the Legal Area.

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